Sales, Shipping, Returns and Refunds Policy
Effective date: October 26, 2026
This policy explains how to request a return, exchange or refund from Reggae Republic Wear. Returns are accepted only for manufacturing defects or items that were incorrectly described. Please review the requirements below before sending anything back.
Shipping information
For questions about delivery, shipping charges or an existing shipment, please use our contact form and include your order number where applicable.
Return window
You have 7 calendar days from the date your package is delivered to initiate a return or exchange. Returns outside the 7-day window are not eligible for a refund or store credit. If an item arrives damaged or defective, please report it through our contact form within 48 hours of delivery.
Return eligibility and condition
Returns, exchanges and store credit are available only for manufacturing defects or incorrectly described items. A change of mind or a preference for a different size or color does not qualify for a return.
Items must be unworn, unwashed and in their original condition, with no additional damage, stains, deodorant marks, odors or pet hair. Any manufacturing defect or damage present on delivery must be identified in your request.
All original tags must remain attached, and the original packaging must be included where applicable. A valid order number or receipt is required.
Non-returnable and final sale items
The following items cannot be returned or exchanged:
- Clearance or items marked “Final Sale”
- Underwear, swimwear or bodysuits if the protective hygiene seal has been removed or broken
- Hats, headbands and hair accessories
- Custom or personalized apparel
- Gift cards
How to request a return
- Submit a request. Use our contact form. Include your order number, the item or items involved, and a description of the defect or how the item differs from its description. For damaged or defective goods, include photos using the form’s photo field.
- Wait for authorization. If approved, we will provide a Return Merchandise Authorization (RMA) number and instructions, including the return address. Please wait for these instructions before shipping.
- Pack and ship. Pack the approved items securely and include the original packing slip or RMA form. We recommend a trackable shipping service, as we cannot guarantee receipt of returned items.
Unless the return is due to a defect or an order error on our part, customers are responsible for return shipping costs.
Refunds and processing time
Once we receive and inspect your returned items, we will notify you by email whether your refund has been approved or rejected.
Approved refunds will be processed to the original payment method within 5–7 business days. Original shipping charges are non-refundable unless the return is due to a manufacturing defect or a shipping mistake made by Reggae Republic Wear.
Exchanges and damaged or defective goods
Exchanges are limited to qualifying defective or misdescribed items. Size or color changes alone are not eligible.
If you receive a damaged or defective item, use our contact form within 48 hours of delivery. Include your order number, details of the problem and photos. We will provide a replacement or a full refund at no extra cost.
Questions and customer support
For policy questions, return requests or help with an order, please use our contact form.
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM (EST).
